What We Collect and Why We Collect It
When you register, we collect your name, email address, contact number and date of birth to verify your account. If you fund your account using Touch 'n Go eWallet, Boost or GrabPay, we record transaction references — not your full wallet credentials — to reconcile deposits
-
1
and process withdrawals back to the same payment channel. We also collect device identifiers, browser type and session activity to keep your account secure and to detect any unusual login patterns. This data stays within our processing systems and is not sold to third-party marketers. We
-
2
may share transaction-level data with payment processors — such as the e-wallet providers you use — strictly to complete the transfer you initiated. Retention periods depend on the nature of the data: account records are kept for as long as your account is active and for
-
3
a period afterwards as required by the laws applicable in your jurisdiction. Where our service is accessed, availability depends on local law and applies only where local law permits. You can request a copy of the data we hold on you, or ask us to correct
-
4
inaccurate records, by contacting our support team through the channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.